Wednesday 14 May 2008

Tiny Box News


Hello Pop-pickers...

I spoke at the Barbican last weekend at the huge ethical 'UK Aware' event... I was speaking in Room 2 at about 3:15 so was absolutely bushed and could not bring myself to get into a (friendly) ethical argument and get excited in the debate... which is so unlike meeeeeeeeee!!! I decided to answer the question, which was also the topic of the debate; "Is being good, good for business?" - To summarise I said that consumers see past a company just adding a small amount of Fair Trade or ethical produce in their business to be seen to be green/ethical... One needs to adopt a whole business culture rather than a shallow product offering...

Anyway some TIny Box Company news;
We have just got a new printing machine so we can do double the amount of of printing as before. Yay for us!!! We can print on anything we supply; that's boxes and bags.

We are recruiting for a new member of staff at the moment so if you call us and neither I nor Christian answer and it's a strange voice then BE NICE!!!!

We are still the UK's sole recycled only packaging supplier with no minimum order!

We have just recorded our TV show. I can't tell you which one as both myself and Christian had to sign a secrecy agreement... I know dahlink... we are superstars now!! (hahahaaa) I can tell you that it's on a terrestrial channel and will air in the next few months.

Last but not least... Is it possible to actually have everything in life? Are we better off having a life of wealth without love or experience true love and be poor??

Hmmmm maybe I am just a hopeless romantic still looking for Mr Right?? AND NO I AM NOT NOR EVER HAVE BEEN SEEING CHRISTIAN... URRRRGHGHGHGHHHHHH!!!

Christian here... I am not that bad. I scrub up well and have a beautiful girlfriend... less of the 'Urrrrghghghhhhhhh' please Rachel!!!


Sorry Christian (Bleugh!)

Rachel

Tiny Box Company for recycled gift and jewellery packaging
www.tinyboxcompany.co.uk









Friday 2 May 2008

I hate being in the middle...

Please dear readers... it's not meant to be rude! "Get that thought out of your head!!!... Thanks".
Anyway us here at the Tiny Box Company pride ourselves on our customer service... If on the odd occasion we make a mistake (and I mean very rare!!!) we rectify it and then some. Our business has grown so much over our very first 6 months of trading as anyone who has visited the 'Tiny Offices' will confirm!

What I hate though, is the lack of concern of some people that we deal with, with this I mean when we are caught in the middle... A courier has delivered to Birmingham when it was an urgent 'next day delivery' to Devon!!! The postal service do not leave notes to say that a parcel has arrived from us and could not be delivered to a customers house usually because it won't fit in the letterbox! All of our customers are lovely and I am not just writing that because it will look good for us, it is true! But when I (and the company) is let down and we are 'caught in the middle' it automatically looks bad on us. I hate it! All I get when I try to get justice done is 'well these things do happen...' etc etc.

I have been known to actually drive orders to customers when I have been let down. I am not just talking about couriers... We had an external print job and the sample came back with the customers logo back to front!!! I mean how downright careless is this?

Now I know mistakes do happen, just ask Christian and he will tell you that I am as scatty as they come but some of the things we have to put up with you would not believe and ALL of them if not rectified at considerable time and sometimes cost to us can easily be avoided by just a little bit of pride and care in the first place.

Rant over!!! I am sorry you had to read this I needed to vent..

Grrrrrrrrrrrrrr

Rachel