I hate being in the middle...

Please dear readers... it's not meant to be rude! "Get that thought out of your head!!!... Thanks".
Anyway us here at the Tiny Box Company pride ourselves on our customer service... If on the odd occasion we make a mistake (and I mean very rare!!!) we rectify it and then some. Our business has grown so much over our very first 6 months of trading as anyone who has visited the 'Tiny Offices' will confirm!

What I hate though, is the lack of concern of some people that we deal with, with this I mean when we are caught in the middle... A courier has delivered to Birmingham when it was an urgent 'next day delivery' to Devon!!! The postal service do not leave notes to say that a parcel has arrived from us and could not be delivered to a customers house usually because it won't fit in the letterbox! All of our customers are lovely and I am not just writing that because it will look good for us, it is true! But when I (and the company) is let down and we are 'caught in the middle' it automatically looks bad on us. I hate it! All I get when I try to get justice done is 'well these things do happen...' etc etc.

I have been known to actually drive orders to customers when I have been let down. I am not just talking about couriers... We had an external print job and the sample came back with the customers logo back to front!!! I mean how downright careless is this?

Now I know mistakes do happen, just ask Christian and he will tell you that I am as scatty as they come but some of the things we have to put up with you would not believe and ALL of them if not rectified at considerable time and sometimes cost to us can easily be avoided by just a little bit of pride and care in the first place.

Rant over!!! I am sorry you had to read this I needed to vent..

Grrrrrrrrrrrrrr

Rachel